Since our products are bespoke and crafted with care, production times vary. On average, orders take 2–4 weeks to be completed and delivered across Canada. International orders may take longer depending on shipping.

Because our pieces are made to order, we generally do not accept returns. However, if there is a defect or issue with craftsmanship, please contact us within 7 days of receiving your order and we will work to resolve it.

Minor changes may be possible within 24 hours of placing your order. After production begins, changes cannot be guaranteed. Please reach out to our team as soon as possible.

Once your order is shipped, you will receive a tracking number via email. You can use this to follow your package’s journey until it arrives at your doorstep.

Yes, we ship internationally! Shipping fees and delivery times will vary depending on your location. Customs or import duties may apply for international orders.

If you notice an error in your shipping details, contact us immediately. We can update your address if production or shipping has not yet started.

Whenever possible, we ship your full order in a single package. However, depending on size or availability, some items may arrive separately.

You can reach us via email, live chat, or our contact form on the website. Our team is based in Canada and responds within 24–48 hours.